Refund policy

📜 Refund & Return Policy – Multani Mango

🥭 Overview

At Multani Mango, we are committed to delivering premium quality, farm-fresh mangoes. Due to the perishable nature of our products, our return and refund policy is carefully designed to ensure fairness and quality assurance.

⏱️ Return & Complaint Window

  • Customers must report any issue within 24 hours of delivery
  • Complaints after this period may not be accepted

💡 This is important because mangoes are perishable items and quality can change quickly.

✅ Eligible Cases for Refund / Replacement

We offer a refund or replacement only in the following cases:

  • Damaged or spoiled mangoes upon delivery
  • Wrong product delivered
  • Missing items in your order

📸 Proof Required:
Customers must provide:

  • Clear photos/videos of the product
  • Packaging condition
  • Order details

👉 This follows common eCommerce practices where proof is required for damaged or incorrect items

❌ Non-Returnable Situations

Due to the nature of fresh fruit, we do NOT accept returns or refunds in the following cases:

  • Change of mind after delivery
  • Taste preferences (natural variation in sweetness)
  • Minor natural marks on mango skin
  • Delay in complaint beyond 24 hours

💡 Many Pakistani stores also limit returns to defective or incorrect items only

📦 Return Policy for Mangoes

  • Physical returns are not required (food item)
  • Approved cases will be resolved via:
    • Replacement shipment
    • Partial or full refund

💰 Refund Process

  • Refunds are processed after verification
  • Method:
    • Bank Transfer / JazzCash / Easypaisa
  • Processing Time:
    3–7 working days

💡 Standard refund timelines in Pakistan range from 7–10 days after inspection

🚚 Shipping Charges

  • Delivery charges are non-refundable
  • If the issue is from our side (damage/wrong item), we cover the loss

📞 How to Request a Refund

Contact us within 24 hours:

Include:

  • Order number
  • Issue description
  • Photos/videos proof

⚠️ Important Notes

  • Mangoes are natural products — slight variations in size, color, and taste are normal
  • We ensure quality at dispatch, but handling during delivery can affect fruit condition
  • We always aim to provide fair and quick resolution

🌟 Our Commitment

We stand behind our quality and strive to deliver the best Multani mango experience. Your satisfaction is our priority.